Privacy Policy

Introduction

TLD Sports Grill ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant located at M-Square Mall - Valley Arcade Lavington (1st Floor), Nairobi, Kenya, use our website at tldsportsgrill.co.ke, or interact with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or inquiry through our contact form
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotional activities
• Contact us via phone, email, or social media
• Visit our restaurant and provide information for loyalty programs

This information may include:

• Name and contact information (phone number, email address)
• Dining preferences and special dietary requirements
• Feedback and reviews about our services
• Communication history with our restaurant

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our restaurant services
• Process reservations and respond to inquiries
• Send promotional communications about special offers, events, and menu updates
• Analyze website usage to improve user experience
• Comply with legal obligations and resolve disputes
• Ensure the safety and security of our premises and customers

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Payment processing for events or catering
• Analytics and website optimization

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect and defend our rights or property
• Ensure the safety of our customers and staff
• Investigate potential violations of our terms of service

Third-Party Delivery Services

When you order through third-party delivery platforms (such as Glovo or Uber Eats), your information is subject to their respective privacy policies. We encourage you to review their privacy practices before placing orders.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Contact Information

Governing Law

This Privacy Policy is governed by the laws of Kenya and any disputes will be resolved in the courts of Kenya.