Terms of Service

Acceptance of Terms

By visiting TLD Sports Grill, using our website at tldsportsgrill.co.ke, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

About TLD Sports Grill

TLD Sports Grill is a premier sports bar and restaurant located at M-Square Mall - Valley Arcade Lavington (1st Floor), Nairobi, Kenya. We specialize in organic chicken, premium drinks, and providing an exceptional sports viewing experience.

Restaurant Services

Dining Services

• We operate on a first-come, first-served basis
• We reserve the right to refuse service to anyone for any reason
• Menu items and prices are subject to change without notice
• We are not responsible for food allergies; please inform staff of any dietary restrictions

Operating Hours

• We operate customer-driven hours - open when customers are present
• Hours may vary based on customer demand, special events, or circumstances beyond our control
• We reserve the right to close early or extend hours at our discretion

Payment Terms

• We accept cash and major credit cards
• All prices are listed in Kenyan Shillings (KES)
• Gratuities are appreciated but not mandatory
• We reserve the right to add service charges for large groups

Website Use

Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful, threatening, or offensive content
• Attempt to gain unauthorized access to our systems
• Use automated systems to access or collect information from our website

Intellectual Property

• All content on our website, including text, graphics, logos, and images, is owned by TLD Sports Grill
• You may not reproduce, distribute, or create derivative works without our written permission
• Our trademarks and trade names may not be used without our express consent

Third-Party Services

Delivery Platforms

• Orders placed through third-party platforms (Glovo, Uber Eats) are subject to their terms and conditions
• We are not responsible for issues related to third-party delivery services
• Quality and timing of delivered food may differ from in-restaurant experience

External Links

• Our website may contain links to third-party websites
• We are not responsible for the content or practices of external websites
• Your use of third-party websites is at your own risk

Customer Conduct

Restaurant Behavior

Customers are expected to:

• Treat staff and other patrons with respect
• Follow all posted rules and staff instructions
• Not engage in disruptive, violent, or illegal behavior
• Respect our property and facilities

Prohibited Activities

The following activities are strictly prohibited:

• Bringing outside food or beverages without permission
• Smoking in non-designated areas
• Disturbing other customers or staff
• Damage to property or equipment
• Any illegal activities on the premises

Liability and Disclaimers

Limited Liability

• TLD Sports Grill's liability is limited to the amount you paid for services
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted service or error-free operations

Food Safety

• We maintain high food safety standards but cannot guarantee against all food-related illnesses
• Customers with severe allergies dine at their own risk
• We are not liable for adverse reactions to food or beverages

Property Safety

• We provide security for our premises but are not liable for theft or damage to personal property
• Customers are responsible for their belongings
• CCTV is in operation for security purposes

Events and Catering

Bookings

• Event bookings require advance notice and may require deposits
• Cancellation policies apply to all bookings
• We reserve the right to cancel events due to unforeseen circumstances

Catering Services

• Catering services are subject to separate agreements
• Minimum orders may apply
• Delivery areas are limited to reasonable distances from our location

Dispute Resolution

Governing Law

These Terms are governed by the laws of Kenya.

Resolution Process

Any disputes will be resolved through:

1. Direct negotiation with restaurant management
2. Mediation if necessary
3. Litigation in Kenyan courts as a last resort

Contact Information